Frequently Asked Questions
Q: Where do you ship?
A: We wish we could get Karbon into the hands of everyone, but currently we can ship within Canada and the contiguous United States. If you live outside of the contiguous US or require international shipping please email support@karbon.com.
Q: When will my order ship?
A: Orders with an embroidered name badge are anticipated to ship within 4-6 weeks of the order date. Jacket only orders are anticipated to ship within 1-2 weeks. An email with the package tracking information will be sent when the order has shipped. We will notify if a ship date may be subject for certain fits and sizes.
Q: Can I have the jacket from my order ship separately from the name badge?
A: Yes, for an additional shipping charge an order can partial ship while the name badge is in production. To request a partial shipment for an order, please email support@karbon.com.
Q: Can I add an item to my order?
A: Unfortunately, we are not able to add items to an order. We can offer to cancel your order within 24-hours of being placed, if it is not yet in process to ship.
Q: What’s your warranty policy?
A: Karbon offers a 1-year warranty from date of purchase against defects in materials or workmanship originally sold by Karbon. For more information on our warranty policy, please visit our warranty page.
Q: Can I get the name badge for the original version of the Aviator jacket?
A: The name badge specs are no longer available for the original version of the Aviator jacket. The modified name badge specs are designed to accommodate both versions of the jacket.
Q: Do the Aviator and Insulator jackets attach?
A: No. The Insulator does not attach to the Aviator jacket, but is designed to fit underneath as an optional layer of insulation.
Q: Why is the Insulator jacket zipper on the left side?
A: The design of the insulator jacket follows international standard, which features a left side zipper.
Q: What’s the difference between the Regular and Tall fit?
A: Add 2” (5cm) in length for Tall sizes.
Q: What are your office hours?
A: Operating hours for our Customer Service department is Monday through Friday, 9:00 am to 4:30 pm. Please Note: We are closed weekends and statutory holidays.
To reach a Customer Support representative, please email support@karbon.com.