Return Policy

Karbon offers 30-days from the date of shipping to request an exchange or refund.

REQUIRMENTS

To be eligible for exchange or return the item must be unworn, in original condition and packaging, with garment tags still attached. Freight and name badges will not be credited.

RETURN PROCESS

To request an exchange or return, please email support@karbon.com. A Return Authorization form will be provided to mail the item(s) back to our facility.

Inbound packages are inspected upon arrival at our facility. Please allow 24-48 hours for a package to be verified. Please write the assigned Return Authorization form number on the outside of your package to ensure it can be processed in a timely manner.

Please Note: Any package without an assigned Return Authorization form will not be accepted and immediately returned to the senders address.

Please note that customized badges cannot be returned or exchanged. 

EXCHANGES

The item for exchange will be sent after the returned item has been inspected and approved.

REFUNDS

Reimbursements for returned items are issued to the credit card used at the time the order was placed. After we receive your returned items, please allow 2-3 weeks for a refund to be reflected in your account.